CITIZENS Advice Taunton has helped more than 7,200 people during the past year of the pandemic.

The charity, which adapted to help more people via the phone and e-mail, says benefits, debt and employment have been its top issues.

Between March 1 last year and February 28 this year, it has helped 2,123 people with benefits including Universal Credit, and 846 people with employment issues.

Around 50 per cent of people were helped over the phone and 46 per cent via email - compared to the previous year, when when 43 per cent of people were helped face-to-face.

Around 80 staff and volunteers have been working from home to make sure people could still access much-needed help.

Rhoda Cooke, from Citizens Advice Taunton, said: “We’ve all been on a rollercoaster of change throughout this pandemic.

“We’ve spoken to people who’ve never used Citizens Advice before, have never claimed benefits before and have had a steady income for years, if not decades.

"Suddenly, they feel as if the rug has been pulled from under them and they don’t know what to do.

“We’re here to listen, support and then help them find a way forward, and it’s a reward to hear the relief in their voices at the end of the call.”

Jon Shoesmith, chief officer of Citizens Advice Taunton, said: “I’d like to thank our staff and volunteers who’ve continued to help people find a way forward, as we face the problems of this pandemic together.

“Our advisers have been able to help people check what benefits they’re entitled to, navigate the furlough scheme, and ensure they’re getting all the help and support that is on offer.

“We know people are going to need our help as we begin on the road to recovery, and we urge anyone that needs some support to get in touch as soon as possible.”

For information and advice, contact Somerset Adviceline on 0808 278 7842.